Privacy Policy

Effective Date: June 4, 2026

Welcome to CORE Medical Solutions (“CORE Medical Solutions,” “CORE,” “Company,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our healthcare technology product suite and related services, or otherwise interact with us (collectively, the “Services”).
By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

When you fill out forms, request information, schedule consultations, communicate with us, or use our Services, we may collect:

  • Name
  • Business name
  • Practice information
  • Email address
  • Phone number
  • Job title
  • Billing information
  • Communication preferences
  • Any information submitted through forms or messaging systems

 

Patient and Healthcare-Related Information

When healthcare providers utilize our Services, we may process information related to patient communications and engagement workflows on behalf of the provider.

Depending on the configuration of the Services, this may include:

  • Patient contact information
  • Patient communication preferences
  • Appointment information
  • Recall schedules
  • Communication history
  • Patient engagement activity
  • Limited Protected Health Information (“PHI”)
  • Appointment information
  • Recall schedules
  • Communication history
  • Patient engagement activity
  • Limited Protected Health Information (“PHI”)


CORE Medical Solutions processes such information only as directed by the healthcare provider and pursuant to applicable agreements, including Business Associate Agreements where required.

Automatically Collected Information

We may automatically collect information regarding device usage and website interactions, including:

  • IP address
  • Browser type
  • Operating system
  • Referral URLs
  • Pages viewed
  • Time spent on pages
  • Clickstream activity
  • Geographic location (approximate)
  • Cookies and tracking technologies
  • Device identifiers
  • Operating system
  • Referral URLs

 

2. How We Use Information

We may use collected information to:

  • Provide and operate the Services
  • Improve website functionality and platform performance
  • Deliver communications and support
  • Manage accounts and customer relationships
  • Personalize user experiences
  • Conduct analytics and reporting
  • Support marketing and advertising campaigns
  • Maintain security and fraud prevention
  • Comply with legal and regulatory obligations
  • We may also use aggregated and de-identified data for benchmarking, analytics, product development, and operational improvements.

 

3. Cookies and Tracking Technologies

CORE Medical Solutions may use:

  • Cookies
  • Pixels
  • Analytics tools
  • Session tracking
  • Advertising technologies


These technologies help us:

  • Understand website usage,
  • Improve performance,
  • Deliver targeted advertising,
  • Measure campaign effectiveness, and
  • Enhance user experience.


Users may control cookie settings through their browser preferences; however, some portions of the website may not function properly if cookies are disabled.

4. SMS and Communications

By providing your phone number or contact information, you consent to receive communications from CORE Medical Solutions and/or healthcare organizations using our Services, including:

  • Emails
  • Phone calls
  • SMS/text messages
  • Appointment reminders
  • Product updates
  • Marketing communications
  • Service notifications


Message frequency may vary. Message and data rates may apply.
You may opt out of marketing communications at any time by:

Clicking unsubscribe links,
Replying STOP to SMS messages, or
Contacting us directly.

5. HIPAA and Healthcare Privacy

CORE Medical Solutions recognizes the importance of protecting healthcare-related information.

Where applicable, we may act as a Business Associate under HIPAA and enter into Business Associate Agreements (“BAAs”) with Covered Entities.

We implement reasonable safeguards designed to protect sensitive information; however, no electronic transmission or storage system can be guaranteed completely secure.
Healthcare providers utilizing the Services remain responsible for:

  • Obtaining required patient consents,
  • Determining appropriate HIPAA use cases,
  • Maintaining regulatory compliance, and
  • Configuring communications appropriately.

 

6. How We Share Information

We may share information with:

  • Healthcare provider clients
  • Service providers and vendors
  • Hosting and infrastructure partners
  • Analytics providers
  • Communication and messaging platforms
  • Advertising and marketing partners
  • Legal or regulatory authorities where required


We do not sell personal information in the traditional sense of selling consumer data for monetary compensation.

We may disclose information:

  • To comply with legal obligations,
  • To enforce agreements,
  • To protect rights and security, or
  • In connection with a merger, acquisition, or business transfer.

 

7. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

Security measures may include:

  • Encryption where appropriate
  • Access controls
  • Authentication procedures
  • Role-based permissions
  • Monitoring systems
  • Secure hosting environments
  • Despite our efforts, no system can guarantee absolute security.

 

8. Data Retention

We retain information for as long as necessary to:

  • Provide the Services,
  • Fulfill contractual obligations,
  • Comply with legal requirements,
  • Resolve disputes, and
  • Enforce agreements.


Retention periods may vary depending on the nature of the information and applicable regulations.

9. Third-Party Services and Links

The website and Services may contain links to third-party websites, platforms, integrations, or services.

CORE Medical Solutions is not responsible for:

  • Third-party privacy practices,
  • Content,
  • Security, or
  • Policies.


Users should review the privacy policies of any third-party services they access.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights related to your personal information, including:

  • Accessing information we maintain about you
  • Requesting corrections
  • Requesting deletion
  • Opting out of certain communications
  • Restricting certain data uses

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To exercise privacy rights, contact us using the information below.

11. Children’s Privacy

The Services are not intended for children under the age of 13, and CORE Medical Solutions does not knowingly collect personal information from children.

12. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable laws, including the California Consumer Privacy Act (“CCPA”) and similar state privacy regulations.

Where required by law, CORE Medical Solutions will honor applicable consumer privacy rights requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes become effective upon posting the updated version to the website. Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, contact:
CORE Medical Solutions
privacy@coremedicalsolutions.net